Complaints information

We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact us:
“The Customer Services Manager”
in writing…              Write to Insurance House, 331 Upper Elmers End Road, Beckenham, Kent BR3 3QP
by phone…              Telephone 020 8658 2888
by email….     

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service

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